Quality assurance is a service provided by companies to ensure that the products or services they provide have met the quality standards set by the company. While this can be a simple thing for some companies, there are many others who use call centers and must have quality assurance in place to make sure their clients will get the best experience possible.
In this article, we'll explore what quality assurance is, what it means for your company, and how to implement such a process properly. If you're looking for a new call center provider, look no further. The Zoho People team will work with you to design the perfect call center solution to fit your needs.
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What is Quality Assurance?
Quality assurance (QA) is a broad term that encompasses the entire process of testing and validating software, hardware, and services. QA is also commonly referred to as testing and quality assurance. The goal of this process is to ensure that products meet the expectations of the people who are using them.
QA ensures that your business will be successful by testing the quality, performance, and usability of software before it's deployed in production environments. This can be done manually, or by automating tests with tools.
QA can also be used to create black box tests if you've got an existing application that needs to undergo some changes.
What does it mean to produce “quality” software? This is a question that requires careful thought and analysis, as there is no single answer that fits all situations. However, there are some general characteristics that most quality assurance efforts should aim for: high reliability, robustness, and usability; fast response time; low Total Cost of Ownership (TCO); and short development cycles.